Privacy Policy
We respect your privacy. Our app collects essential information such as your name, contact number, delivery address, and payment details to process orders and ensure timely delivery.
We do not sell or share your data with third-party advertisers. Your data may be shared with vendors or delivery agents only as necessary to fulfill your orders.
By using our app, you agree to our collection and use of information in accordance with this policy.
For any privacy-related concerns, contact us at: grozily.shop@gmail.com
Terms & Conditions
By accessing and using our app or services, you agree to:
- Provide accurate information while placing orders.
- Use the app only for lawful purposes.
- Allow us to share your order and delivery information with vendors and delivery partners.
- Understand that delivery times may vary due to local conditions.
We reserve the right to refuse or cancel orders if any fraudulent activity is suspected or if the vendor is unavailable.
All disputes will be subject to the jurisdiction of courts in Jammu & Kashmir.
For questions about our terms, contact us at: grozily.shop@gmail.com
Refund & Cancellation Policy
You may cancel an order within 5 minutes of placing it, provided the vendor has not started processing.
Refunds will be initiated in the following cases:
- Vendor rejects or is unable to fulfill the order.
- Delivery agent fails to deliver due to internal issues.
- Product is damaged, expired, or missing (must be reported within 2 hours of delivery).
Refunds, once approved, will be credited to your original payment method within 5–7 working days.
For support, email us at: grozily.shop@gmail.com